FLYSCOUT SUPPORT

Need a hand?

For sign-in, alert, referral, or subscription help, email babacic52@outlook.com. Include the request id shown with an API error, but never send a password or store receipt.

Sign-in and verification

Accounts are confirmed with a six-digit code sent to your e-mail address. The code expires after 15 minutes; request a new one from the app or web sign-in screen if it is missing (check the spam folder first). Only the code hash is stored, never the code itself.

Price alerts

Free alerts are delivered about two hours after a matching deal is detected, PRO alerts go out immediately. Quiet hours and the maximum budget are edited in the app under Profile, or on the web at /price-alerts.

Creator Mode onboarding

Self-service creator claims and payouts are intentionally not enabled until identity, terms, and fraud review are wired. Contact support to add an approved test creator.

PRO billing

PRO is a 30-day pass bought with a one-time PayPal payment; it does not renew automatically. Sign in with the same e-mail you paid with to activate it, then open Profile to see the expiry date. For a refund request within 14 days, e-mail support with your PayPal transaction id.

Flight booking issue?

FlyScout redirects to a booking partner and cannot modify a ticket. Use the confirmation email from the airline or agency for changes, refunds, and baggage questions.

Delete your account

You can request deletion of your account and the personal data linked to it at flyscoutai.com/account-deletion — no app or login needed — or write to babacic52@outlook.com from the address you signed up with. Deletion removes your account, saved routes, alert preferences, push tokens and referral row, and is completed within 30 days; anonymised click and analytics rows are retained for affiliate reconciliation. Active PRO time is not refunded by deletion.