ACCOUNT DELETION

Delete your FlyScout account

This page is the request channel for deleting your FlyScout AI account and the personal data linked to it. You do not need the app, a password or a login to start a request — an e-mail from the address you registered with is enough. Deletion is free.

How to request deletion

1. Send the request from the e-mail address on your account. Use the button below, or write to the support address with the subject “Delete my FlyScout account” and your account e-mail in the text.
2. We confirm within 2 business days. If the message does not come from the registered address, we will ask you to prove you control that mailbox before anything is removed, and we may reply to confirm the account.
3. Deletion is completed within 30 days. You get a final confirmation e-mail, the account stops working immediately and you can register again later with the same address if you want to.

REQUEST DELETION BY E-MAIL

What we delete

• Your account and e-mail address, plus the hashed password and any pending verification code.
• Your profile: home airports, budget, trip length, currency, quiet hours and saved routes.
• Alert preferences, alert delivery history and registered push tokens, so no device of yours can receive FlyScout alerts afterwards.
• Your PRO pass record, including the link to the PayPal transaction.
• Creator referral rows that name you, and the ability to match the account to anything else in our systems.

What we must keep

• Anonymised affiliate click and analytics rows (partner, placement, anonymous session id, campaign parameters) for up to 24 months, so partner commissions can be reconciled and fraud can be investigated. These rows cannot be linked back to you once the account is gone. See the privacy policy.
• Payment and tax records for a completed PRO purchase for as long as accounting law requires (up to 10 years). PayPal is the merchant of record for the payment and has its own retention rules.
• Server logs containing IP addresses for up to 30 days, and encrypted backups for up to 30 days, after which they expire on their own.

Effects of deleting your account

Price alerts stop as soon as the account is removed. Deleting the account does not refund PRO time you have already paid for, and it is not a refund request: if you want a refund as well, ask for it in the same e-mail and see the terms for the refund window. In-app deletion is on our release checklist and ships in the next app update; until then this page and the support address are the official channel.

Other data requests

The same address handles access, correction, restriction, objection and a portable export of your data. Write to babacic52@outlook.com and we answer within 30 days. More detail is in the privacy policy, and general help is on the support page.